At Mekko Nepal, we are committed to delivering minimal, stylish, and functional clothing that fits seamlessly into your lifestyle. If something isn’t right, we’re here to help.
Returns or exchanges must be requested within 2 days of receiving the product.
Items must be unused, unworn, and in original condition with all tags intact.
A valid proof of purchase (receipt or order confirmation) is required.
The following items are not eligible for return or exchange:
Worn, washed, or damaged items
Products without original tags or packaging
Discounted or sale items (unless defective)
Exchanges are allowed for size or product issues (subject to availability).
If the requested item is unavailable, store credit or an alternative may be offered.
If you receive a defective or wrong item:
Please contact us within 2 days of delivery
Provide clear photos and order details
We will arrange a replacement or refund at no extra cost
To initiate a return or exchange:
Contact us via email or phone
Provide your order details and reason for return
Follow the instructions provided by our team
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping charges are non-refundable.
Refunds (if applicable) will be processed after inspection of the returned item
It may take a few business days for the amount to reflect, depending on the payment method
For any return or exchange inquiries:
Email: [email protected]
Phone: +977 970-7503352
