At Mekko Nepal, we aim to provide high-quality, minimal, and versatile clothing. If your purchase does not meet expectations, our refund policy ensures a simple and fair process.
Refund requests must be made within 2 days of receiving the product.
Items must be unused, unworn, and in original condition with all tags intact.
A valid proof of purchase is required.
Refunds are only applicable after the item passes inspection.
The following are not eligible for refunds:
Worn, washed, or damaged products (not due to our error)
Items without original tags or packaging
Discounted or sale items (unless defective)
Requests made after the 2-day return window
If you receive a defective or incorrect item:
Notify us within 2 days of delivery
Provide photos and order details
Once verified, you will be eligible for a full refund or replacement at no extra cost
After receiving and inspecting the returned item, we will notify you of approval or rejection
Approved refunds will be processed within a few business days
The amount will be credited back via the original payment method (or agreed alternative)
Original shipping fees are non-refundable
Return shipping costs are the customer’s responsibility unless the issue is from our side
If you haven’t received your refund:
Check your bank or payment provider
Contact your payment service
If the issue persists, reach out to us for support
For any refund-related inquiries:
Email: [email protected]
Phone: +977 970-7503352
